This book contains all the experiences and knowledge acquired by the author during his tenure of services. The purpose of the book is to share the value-added excellence and experience to benefit the individuals and organizations that are desirous of continual improvement.
Binay Kumar Jha is a mechanical engineer with an MBA degree in operation management. He has rich multifaceted professional experiences of working for more than 38 years in various engineering, manufacturing of auto components, infrastructural and plastic products, and service organizations of high repute in India and abroad at senior management positions.
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